JOB STATUS:  Non-Exempt                                                                                 REPORTS TO: Financial Manager

JOB SUMMARY:  The Accounting Specialist is responsible for billing customers, accepting credit card payments, and answering accounts receivable questions. To be successful you must posses time management skills and have general knowledge of bookkeeping practices and procedures.

 Accountabilities:

Billing

• Verifies accuracy of billing data, correcting any order errors
• Creates invoices according to company practices and balances batch totals
• Assists with keying orders as required, recording amounts due for items purchased or services rendered
• Maintains and updates customer files, including name or address changes, and any unique requirements
• Processes credit card payment for customers and generates receipt via email when appropriate

Accounts Receivable

• Provides support by answering accounts receivable questions
• Balances credit card and cash transactions
• Reviews and researches customer discrepancies and past-due amounts for assigned customer group
• Collaborates with Collections to reconcile accounts receivable on a periodic basis
• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
• Collaborates and requests support from Credit Manager as needed

 Misc.

• Answers incoming phone calls, transfers calls, and takes messages as backup
• Takes calls and answer questions from customers
• Assists with rental invoicing
• Performs other related duties as assigned
• Copies, files, and retrieves materials for accounting department as needed

 Required Skills/Abilities:

• Degree in accounting or related field, or equivalent experience
• Comfortable using Microsoft Word, Excel, online portals and computers
• Basic understanding of clerical and administrative procedures
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail
• Ability to maintain confidential and meticulous records

Education and Experience:

• Bachelor’s Degree preferred, relevant experience may be substituted.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

JOB SUMMARY:
The Counter/Warehouse Associate will be responsible for assisting customers with purchasing and ordering products focusing on gases and welding/industrial supplies. Duties will also include receiving incoming stock, and picking, packing, and shipping outgoing orders

Accountabilities:

• Assisting customers in store as well as by phone to purchase and order products.
• Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.
• Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.
• Promoting ‘add-on’ sales of gases and high margin hard goods accessories
• Keeping retail store stocked with merchandise, and maintains product pricing labels
• Handling cash and charge account transactions
• Processing cylinder returns, exchanges and purchases
• Unloading/loading gas cylinders to maintain stock on cylinder dock
• Loading trucks and trailers with outgoing product
• Maintains inventory storage locations, and product identification labels
• Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas
• Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information
• Works closely with and provides sales support to the Inside Sales team

Required Skills/Abilities:

• Excellent customer service skills
• Strong verbal and written communication skills

Education & Experience:

• High school diploma or equivalent required
• 1+ year(s) of Customer Service/Inside Sales/Counter Sales a plus
• Knowledge or experience in gas, welding and safety supply industry is a plus
• Will train without experience.

Physical Requirements:

• Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)

Performing work during prolonged periods of standing (up to eight hours) is necessary

JOB SUMMARY:
A Fill Plant Operator safely handles and fills compressed gas cylinder products to be delivered to customers in a timely manner. This position is based in Louisville, KY.

Accountabilities:

• Filling all gas cylinders, high and low pressure, and liquid containers in accordance with safety procedures, quality.
• Accurately labeling, tagging, and preparing cylinders for shipment.
• Loading and unloading cylinders on and off company vehicle.
• Loading cylinders on and off pallets, ensuring they are secured
• Rolling cylinders to designated work area using appropriate safe work method.
• Examining returned cylinders for surface defects, dents, cracks, burns, etc.
• Cleaning, removing old labels and minor repairs/maintenance on cylinders.
• Understanding hazards of gasses, sizes and contents of cylinders by reading and interpreting cylinder labels and color-coding of tanks.
• Monitors and maintains sufficient stock to meet customer demand.
• Managing quality control fill records as required.
• Assisting in specialty gas lab as needed.
• Other duties as assigned.

Required Skills/Abilities:

• Strong verbal and written communication skills
• Strong work ethic
• Works well as a productive member of a team
• Excellent customer service skills
• Motivated and high energy.

Education & Experience:

• High school diploma or equivalent preferred
• Knowledge or experience in gas, welding and safety supply industry is a plus
• Will train without experience.

Physical Requirements:

• Working indoors and outdoors
• Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)

Performing work during prolonged periods of standing (up to eight hours) is necessary

JOB SUMMARY: The Branch Manager is responsible for the overall leadership, operational efficiency, sales growth, and customer satisfaction at the branch. This role ensures compliance with safety regulations, manages inventory, oversees staff performance, and drives the profitability of the branch.  The successful Branch Manager will have a customer-centric focus, strong leadership skills, and a commitment to operational excellence.

 Traits:

 Essential Duties & Accountabilities:
Operations & Branch Management

• Oversee day-to-day operations of the branch, ensuring safety, efficiency, and compliance with company policies and regulations.
• Maintain accurate inventory levels, manage ordering, and control product shrinkage.
• Ensure the branch meets operational and financial goals, including sales, margin, and expense targets.
• Develop and implement operational processes and best practices to optimize workflow.

Sales & Customer Service

• Drive sales growth by building relationships with new and existing customers.
• Work closely with the sales team to identify opportunities for upselling, cross-selling, and customer retention.
• Ensure excellent customer service standards, resolving escalated issues promptly.

Team Leadership & Development

• Recruit, train, mentor, and evaluate branch staff.
• Promote a culture of safety, accountability, and teamwork.
• Conduct regular staff meetings to communicate goals, updates, and expectations.

Safety & Compliance

• Ensure all safety regulations and compliance standards for handling gases, welding equipment, and related products are met.
• Promote a culture of workplace safety and continuous improvement.
• Conduct regular safety audits and enforce corrective actions as needed.

Required Skills/Abilities:

• Leadership and team-building skills with the ability to motivate staff.
• Strong financial acumen; ability to analyze P&L, budgets, and operational metrics.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities in a fast-paced environment.
• Knowledge of gas and welding products, inventory management, and distribution processes preferred.
• Education and Experience:
• Bachelor’s degree in Business, Operations, or related field preferred; equivalent experience considered.
• Experience in branch management, preferably in industrial gases, welding, or related distribution preferred,
• Proven track record of achieving sales and operational targets.
• Understanding of OSHA and other safety regulations related to gases and welding equipment.
• Experience managing a team, developing talent, and fostering a positive work culture.

 Work Environment:

This role operates in a warehouse, retail, and office environment with exposure to industrial gases, cylinders, and welding equipment. Physical activity such as lifting and moving products is required.