Job Status: Full-time, Non-Exempt

Reports To: Operations Manager

Location: Onsite, Non-Remote – Louisville, KY 40209

 Job Summary:
Welder’s Supply & Gases is looking for a Customer Experience (CX) Specialist to join our team!  You will be responsible for enhancing the customer experience, and providing potential and existing customers with exceptional services.  This includes identifying customer needs, responding to customer queries, collaborating with internal departments to optimize customer services, and brand awareness. To be successful you must have a passion and drive for helping others.

Accountabilities:

• Providing, enhancing, and tracking customer experiences across in-person, phone, and online channels, devices, and touchpoints. Accounts Receivable
• Collaborating with internal departments and teammates to enhance customer services and brand awareness
• Aligning customer experience strategies with marketing and e-commerce initiatives
• Communicates relevant information with customers and internal departments e. upcoming price changes, newly available products, newly stocked products, manufacturer rebates, related products, discontinued products, etc.
• Showroom Responsibilities
• Monitors and ensures timely assistance for showroom customers and visitors, (i.e. timely greeting, assistance, check out, and follow-ups/add-ons), and maintains teammate productivity
• Monitors and optimizes the overall customer experience (including but not limited to: consistency, speed, pricing, ease, appropriate level of depth and completeness of counter support and knowledge, and handling of returns and customer complaints)
• Assists with hiring and training, as needed, to ensure adequate personnel is on hand to provide outstanding customer service
• Monitors, trains, and assists teammates in customer service, product promotions, product knowledge, and standard operating procedures at the counter.
• Grows showroom store sales by seeking ways to better promote the store, product lines, and service within the store
• Monitors and optimizes average lines per showroom order
• Ensures the store remains clean, neat, and presentable at all times
• Monitors and coordinates showroom “sticker” pricing
• Promotes and ensures product registrations for welding equipment
• Monitors and maintains stocking levels in the showroom, purchasing parameters, and accuracy of inventory items on display in the showroom and sold at the counter
• Maintains displays of seasonal, new, and closeout products
• Monitors and insures accuracy of inventory records for showroom stock
• Accuracy of serial number records with machines
• Participate and assist in annual physical inventory and cycle counts, as appropriate

Requires Skills/Abilities:

• Proficiency in MS Office
• Proficiency with or the ability and willingness to learn Welders’ TIMS system and reporting tools and CX and CRM software
• Solid knowledge of customer engagement platforms and channels
• Exceptional interpersonal skills and a customer centered approach
• Good verbal communication skills, collaboration, and problem-solving skills
• Organizational and time management abilities
• Ability to act with integrity, reliability, and professionalism
• Work 8am – 5pm M- F, periodic 8am – 12:30pm Saturdays, and other times, as required

Education and Experience:

• Bachelor’s Degree in marketing, communications, advertising, business management or similar preferred, relevant experience may be substituted
• Minimum of two (2) years retail and/or customer relations experience, three (3) years preferred

Physical Requirements:

• Prolonged periods of standing, sitting, and working a mobile or desktop computer device
• May need to lift 50 pounds at times.
• Must be able to navigate access to Welders’ facilities
• Attend, as appropriate, meetings, trade shows, and conferences to learn of new industry products and trends and make contacts with suppliers
• Minimal travel required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Status: Full-time, Non-Exempt

Reports To: Financial Manager

Location: Onsite, Non-Remote – Louisville, KY 40209

Job Summary:
Welder’s Supply & Gases is looking for an Accounting Specialist to join our team!  You will be responsible for billing customers, accepting credit card payments, and answering accounts receivable questions. To be successful you must be detail-oriented and take pride in being thorough and accurate. Patience and a good team player mentality are a must for this position.

Accountabilities:

• Billing
  • Verifies accuracy of billing data, correcting any order errors
  • Creates invoices according to company practices and balances batch totals
  • Assists with keying orders as required, recording amounts due for items purchased or services rendered
  • Maintains and updates customer files, including name or address changes, and any unique requirements
  • Processes credit card payment for customers and generates receipt via email when appropriate
• Accounts Receivable
• Provides support by answering accounts receivable questions
• Balances credit card and cash transactions
• Reviews and researches customer discrepancies and past-due amounts for assigned customer group
• Collaborates with Collections to reconcile accounts receivable on a periodic basis
• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
• Collaborates and requests support from Credit Manager as needed
• Scanning/Filing
• Scans packing slips into computer system
• Copies, files, and retrieves materials for accounting department as needed
• Miscellaneous
• Answers incoming phone calls, transfers calls, and takes messages as backup
• Takes calls and answer questions from customers
• Assists with rental invoicing
• Assists with Accounts Payable functions
• Performs other related duties as assigned

Requires Skills/Abilities:

• Degree in accounting or related field, or equivalent experience
• Comfortable using Microsoft Word, Excel, online portals and computers
• Basic understanding of clerical and administrative procedures
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail
• Ability to maintain confidential and meticulous records

Education and Experience:

• Bachelor’s Degree preferred, relevant experience may be substituted

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Status: Full-time, Non-Exempt

Reports To: Operations Manager

 Job Summary:
Welders Supply & Gases is looking for a Local CDL (A or B) Delivery Driver to join our team! As a Delivery Driver, you are a key member of the team! You will responsible for safely and efficiently loading, transporting and delivering cylinder gases to local customers.

This position is right for you if you are self-motivated, and energetic. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Accountabilities:

• Loading/unloading and delivering empty/full cylinders safely and efficiently
• Performing and documenting pre-trip and post-trip vehicle safety inspections
• Maintaining knowledge of and complying with all DOT and OSHA regulations
• Ability to follow provided route given from dispatch daily
• Ensuring all documentation is completed accurately and legibly to submit at the end of each business day
• Resolving or escalating any customer inquiries or issues as needed
• Ability to meet deadlines
• Maintaining cleanliness of vehicle
• All other duties as assigned

Requires Skills/Abilities:

• Valid Class A or Class B CDL
• HazMat Endorsement – (HazMat Endorsement is not required to apply but must be obtained shortly after employment begins
• Must be able to thrive in a team environment
• Strong verbal and written communication skills
• Strong work ethic and ability to understand and follow instructions
• Clean commercial driving record – minimum 3+ years
• Successfully completing of pre-employment drug screen and DOT physical
• Successfully completing of a company administered road test

Education and Experience:

• High school diploma or equivalent preferred
• Knowledge or experience in gas, welding, and safety supply industry is a plus

Physical Requirements:

• Working indoors and outdoors
• Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)
• Occasionally working overtime as required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.